Terms and Conditions

1. Agreement

These Terms and Conditions govern your use of easywasherfix.com and every repair, installation, servicing, shifting and care-plan service provided by Easy Washer Fix. By using the website, booking a service or allowing our technician to work on your machine, you agree to these terms. If you do not agree, please do not use our website or services.

2. Our services

We repair, install, uninstall, shift and service domestic and light-commercial washing machines, including front-load, top-load, semi-automatic and washer-dryer models. We may decline a job if the machine is unsafe to work on, parts are unavailable, access is unsafe or the work falls outside our expertise.

3. Bookings and appointments

• Bookings can be made by phone, WhatsApp, email or the website form and are confirmed only when we give you an appointment window.
• Arrival windows are estimates. Traffic, weather and earlier jobs can cause delays; we will call you if we are running late.
• Please ensure an adult (18+) is present for the whole visit and that the technician has safe access to the machine, water, drainage and power.
• If nobody is available at the address within 20 minutes of the technician’s arrival, the visit may be treated as a missed appointment under our Refund & Cancellation Policy.

4. Quotes and pricing

• A visit and diagnosis fee applies to repair visits. It is adjusted against the bill if you approve the repair.
• We give a written quote (usually on WhatsApp) before starting repair work. We will not exceed the quoted amount without your approval.
• Prices published on our website are starting prices from August 2026 and may vary by model, part availability and site conditions.
• A travel supplement may apply to addresses outside our regular Dhaka coverage area; it will be confirmed before booking.

5. Payment

Payment is due in full after the work is completed and tested, by cash, bKash, Nagad or bank transfer. Care plans are paid in advance. Business customers may be invoiced on agreed terms. Replaced parts remain our property until paid for.

6. Parts

We use genuine manufacturer parts where available in Bangladesh, and good-quality compatible parts where they are not. Your quote states which type will be used. Parts we remove are shown to you and can be kept on request; otherwise we dispose of them responsibly.

7. Repair warranty

Repairs carry a 90-day warranty covering the labour we performed and the parts we fitted. If the same fault recurs within 90 days of the visit, we will return and correct it without charge. The warranty does not cover:

• New or unrelated faults in other parts of the machine;
• Damage caused by power surges, voltage fluctuations, water quality, flooding, pests, misuse, overloading or foreign objects;
• Machines that have been opened or repaired by anyone else after our visit;
• Cosmetic wear, rust or corrosion.

8. Your responsibilities

• Give accurate information about the machine and fault.
• Tell us about any known electrical or plumbing issues at the property.
• Keep children and pets away from the work area.
• Follow the care advice our technician gives after the job.

9. Existing damage and manufacturer warranty

Older machines may have hidden corrosion, weak plastic parts or previous poor repairs. We will point out any existing damage we notice, but we are not responsible for failures caused by pre-existing conditions. Opening a machine that is still under a manufacturer’s warranty may affect that warranty; please check with the brand before booking us.

10. Liability

We take care to protect your home and property. To the extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service. We are not liable for indirect losses such as laundry costs, loss of use or loss of income. Nothing in these terms limits liability that cannot be limited under the laws of Bangladesh, including the Consumer Rights Protection Act 2009.

11. Use of the website

Website content is provided for general information. You may not copy, scrape or reuse it for commercial purposes without our permission, or attempt to disrupt the site’s security. Brand names mentioned on the site belong to their respective owners and are used only to describe machines we service.

12. Complaints and disputes

If you are unhappy with a service, please contact us first — most issues are resolved with a return visit. Any dispute that cannot be settled amicably will be subject to the laws of Bangladesh and the jurisdiction of the courts of Dhaka.

13. Changes to these terms

We may update these terms from time to time. The version in force when you book applies to that booking. Last updated: 12 August 2026.

14. Contact

Easy Washer Fix
Level 3, House 156, Road 22,
Mohakhali DOHS, Dhaka 1206, Bangladesh
Phone: +880 1981-014931
Email: service@easywasherfix.com